Frequently Asked QuestionsWe will answer the questions from our customers.

Hokkaido Rail Pass

What are its validity period, fares, applicable scope and benefits?
Please see here.
Where can I purchase a Hokkaido Rail Pass?
Please see here.
Where can I exchange an Exchange Order for a Hokkaido Rail Pass?
Please see here.
I am traveling to Hokkaido for 14 days, can I purchase two Hokkaido Rail Passes?
Multiple passes may be purchased if one person wishes to use them on different days.
Can I ride sightseeing trains like the Norokko and steam locomotive with my pass?
You can take sightseeing trains (Furano Biei Norokko Train and Kushiro Shitsugen Norokko Train etc.) with the rail pass. However, you need to purchase a reserved seat ticket separately to take the SL Fuyu-no-Shitsugen Train.
Can I ride local buses with the pass?
Please see here.
For the JR Hokkaido Bus time schedule please see the website below.
I decided to purchase the HRP but my rental car reservation must be made 3 days in advance. Can I receive a special discount if I reserve the rental car abroad, then purchase my HRP upon arrival?
Please make a reservation on the JR Rent-A-Car website in advance. Then upon arrival in Hokkaido, first purchase your Hokkaido Rail Pass(exchange), and then show your HRP at the rental car counter and you will receive a discount.
Will I be compensated for other transportation fees if I miss the next transportation due to the trains being late or suspended?
We are sorry, we do not compensate for other transportation. We do not re-reimburse or compensate meal fees, other transportation fares, or lodging expenses that incur due to late or suspended trains. As for the HRP, we do not refund or extend the use period after the pass has been validated.