Frequently Asked QuestionsWe will answer the questions from our customers.
Hokkaido Rail Pass
What are its validity period, fares, applicable scope and benefits?
Where can I purchase a Hokkaido Rail Pass?
Where can I exchange an Exchange Order for a Hokkaido Rail Pass?
Can I purchase (exchange)the rail pass in Honshu?
The HOKKAIDO RAIL PASS can be purchased at the JR EAST Travel Service Center as well, but exchanges are not possible.
Please see here.
Please see here.
Multiple passes may be purchased if one person wishes to use them on different days.
Can I ride sightseeing trains like the Norokko and steam locomotive with my pass?
You can take sightseeing trains (Furano Biei Norokko Train and Kushiro Shitsugen Norokko Train etc.) with the rail pass. However, you need to purchase a reserved seat ticket separately to take the SL Fuyu-no-Shitsugen Train.
Can I ride local buses with the pass?
I decided to purchase the HRP but my rental car reservation must be made 3 days in advance. Can I receive a special discount if I reserve the rental car abroad, then purchase my HRP upon arrival?
Please make a reservation on the JR Rent-A-Car website in advance. Then upon arrival in Hokkaido, first purchase your Hokkaido Rail Pass(exchange), and then show your HRP at the rental car counter and you will receive a discount.
Will I be compensated for other transportation fees if I miss the next transportation due to the trains being late or suspended?
We are sorry, we do not compensate for other transportation. We do not re-reimburse or compensate meal fees, other transportation fares, or lodging expenses that incur due to late or suspended trains. As for the HRP, we do not refund or extend the use period after the pass has been validated.